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Archived Webinars
Predict Customer Behavior By Mining Social Networks
Dr. Christopher-John Cornell
Kauffman Professor of Digital Media & Entrepreneurship, Arizona State University
October 30, 2009 at 12.00 Noon Eastern Time
Series Title: BEHIND THE VEIL - Scientific disciplines enabling Analytics and Optimization
Episode 1: Operations Research and its 7 key concepts, in plain English
Dr. John Hasenbein, Associate Professor | Dr. David P. Morton, Professor
Operations Research & Industrial Engineering, University of Texas at Austin
August 20, 2009 at 12.00 Noon Eastern Time
Operations Management in the Internet Age
Dr. Pallab Chatterjee, Former CTO, CIO and SVP, Texas Instruments
June 30, 2009 at 12.00 Noon Eastern Time
Predictive Management of Inbound Call Centers
Atanu Basu, CEO & President, DataInfoCom
June 05, 2009 at 3.30 PM Eastern Time
Increase Customer Satisfaction While Reducing Cost At Contact Centers
Richard L. "Dick" Hunter, Former Vice President, DELL Global Consumer Services & Support
May 01, 2009 at 3.30 PM Eastern Time
